All Systems Operational
API ? Operational
90 days ago
99.98 % uptime
Today
Website, Web App and videoasks Operational
90 days ago
99.77 % uptime
Today
Auth0 Authentication API Operational
Stripe API Operational
AWS route53 Operational
AWS lambda-us-east-1 Operational
AWS mediaconvert-us-east-1 Operational
AWS ecs-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS route53-us-east-1 Operational
AWS cloudwatch-us-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - Amazon Aws have announced that the issue is now resolved.

via https://status.aws.amazon.com/
4:00 AM PST: We have restored all traffic to Kinesis Data Streams via all endpoints, and have resolved the error rates invoking CloudWatch APIs. All services are now operating normally. We have identified the root cause of the Kinesis Data Streams event, and have completed immediate actions to prevent recurrence.
Nov 26, 13:08 UTC
Update - We are continuing to monitor for any further issues.
Nov 26, 10:55 UTC
Monitoring - Update on the AWS outage:

VideoAsk is now able to process (transcode) video/audio through AWS, although high volume customers may experience some level of throttling. This throttling will also affect the speed at which we can process the backlogged queue of video answers and replies that are currently waiting to get transferred to accounts. As for new answers and replies, this seems to be operating normally, however, we will continue monitoring closely.

Update from https://status.aws.amazon.com/ :
Previous Update (6:23 PM PST): We’d like to provide an update on the issue affecting the Kinesis Data Streams API, and other dependent services, within the US-EAST-1 Region. We have now fully mitigated the impact to the subsystem within Kinesis that is responsible for the processing of incoming requests and are no longer seeing increased error rates or latencies. However, we are not yet taking the full traffic load and are working to relax request throttles on the service. Over the next few hours, we expect to relax these throttles to previous levels. We expect customers to begin seeing recovery as these throttles are relaxed over this timeframe.
Nov 26, 06:05 UTC
Update - We are continuing to await a resolution on the AWS outage.

Rest assured, we have all the video response data that is continually being collected. We just can't transcode videos for return delivery. Video replies are also held up in the same queue at the moment.


Here is an update from AWS:

10:47 AM PST: We continue to work towards recovery of the issue affecting the Kinesis Data Streams API in the US-EAST-1 Region. For Kinesis Data Streams, the issue is affecting the subsystem that is responsible for handling incoming requests. The team has identified the root cause and is working on resolving the issue affecting this subsystem.

The issue also affects other services, or parts of these services, that utilize Kinesis Data Streams within their workflows. While features of multiple services are impacted, some services have seen broader impact and service-specific impact details are below.

https://status.aws.amazon.com/
Nov 25, 19:17 UTC
Update - Updated information on the AWS outage: We're still waiting for AWS to bring back up the part of their service affecting VideoAsk. At the moment we are not able to transcode videos. We are however still collecting RAW video and will be able to reprocess (and send into your accounts) once the outage is over.
Nov 25, 15:46 UTC
Identified - The incident has been identified and is unfortunately related to an outage on Amazon AWS. AWS have annouced that the issue has been escalated to the highest possible priority.
Nov 25, 15:15 UTC
Update - We are continuing to investigate this issue.
Nov 25, 15:10 UTC
Update - We are continuing to investigate this issue.
Nov 25, 15:04 UTC
Investigating - Currently investigating an issue affecting the API and webhooks
Nov 25, 14:56 UTC
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020
Resolved - The incident is now resolved and we've just turned Live Recording back on for all videoasks that are set to use Live Recording. We still have a backlog of videos to re-process.
Nov 15, 18:34 UTC
Monitoring - We have implemented a fix and are currently re-processing a number of videos that have got stuck in the transcoding pipeline.
Nov 15, 18:11 UTC
Update - We are continuing to work on a fix for this issue.
Nov 15, 17:46 UTC
Identified - We're investigating an issue with Live Recording on VideoAsk. We are switching all videoasks to use Uploaded Recording whilst we fix the issue.
Nov 15, 17:45 UTC