Issue with uploading, processing, and transcribing videos

Incident Report for VideoAsk

Resolved

This incident has been resolved.

Posted Jun 13, 2023 - 23:35 CEST

Update

We are continuing to work on a fix for this issue.

Posted Jun 13, 2023 - 23:34 CEST

Identified

Degraded performance with some Amazon Web Service (AWS) tools is causing issues with uploading, processing, and transcribing videos in VideoAsk. Updates on this incident can be viewed through AWS directly here: https://health.aws.amazon.com/health/status

Posted Jun 13, 2023 - 21:48 CEST

This incident affected: Website, Web App and videoasks.