Live recording on VideoAsk down

Incident Report for VideoAsk

Resolved

The incident is now resolved and we've just turned Live Recording back on for all videoasks that are set to use Live Recording. We still have a backlog of videos to re-process.

Posted Nov 15, 2020 - 18:34 UTC

Monitoring

We have implemented a fix and are currently re-processing a number of videos that have got stuck in the transcoding pipeline.

Posted Nov 15, 2020 - 18:11 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 15, 2020 - 17:46 UTC

Identified

We're investigating an issue with Live Recording on VideoAsk. We are switching all videoasks to use Uploaded Recording whilst we fix the issue.

Posted Nov 15, 2020 - 17:45 UTC

This incident affected: Website, Web App and videoasks.