The incident is now resolved and we've just turned Live Recording back on for all videoasks that are set to use Live Recording. We still have a backlog of videos to re-process.
Posted Nov 15, 2020 - 18:34 UTC
Monitoring
We have implemented a fix and are currently re-processing a number of videos that have got stuck in the transcoding pipeline.
Posted Nov 15, 2020 - 18:11 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 15, 2020 - 17:46 UTC
Identified
We're investigating an issue with Live Recording on VideoAsk. We are switching all videoasks to use Uploaded Recording whilst we fix the issue.
Posted Nov 15, 2020 - 17:45 UTC
This incident affected: Website, Web App and videoasks.