Delay with processing responses, transcripts, and email notifications

Incident Report for VideoAsk

Resolved

This incident has been resolved.
Posted Dec 02, 2022 - 17:18 CET

Monitoring

All responses submitted during this downtime should be processed within the next 15-20 minutes. New responses, transcripts, and email notifications should return to processing as normal at that point.
Posted Dec 02, 2022 - 16:57 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 02, 2022 - 16:47 CET

Investigating

Our team is currently investigating an issue where new responses, transcripts, and email notifications are delayed.
Posted Dec 02, 2022 - 16:39 CET
This incident affected: API and Website, Web App and videoasks.
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